Privacy policy

1. These terms of sale of Mustamäe Spa OÜ, hereinafter the Elamus Spa website/online shop (hereinafter the Terms), govern the legal relations arising from the use of the Elamus Spa website/online shop located at www.elamusspa.ee (hereinafter the online shop) and from the transactions concluded through it, between the operator of the online shop, Mustamäe Spa OÜ (registry code 14490634, address Akadeemia tee 30, Tallinn 12613, Estonia, e-mail , hereinafter the Seller) and the user of the online shop, whether a private individual or a legal entity (hereinafter the Buyer).
2. In addition to these Terms, the legal relations arising from purchasing services through the Elamus Spa website/online shop are governed by the legislation in force in the Republic of Estonia.
3. In the event of a conflict between the provisions of the Terms and those of the contract of sale, the contract of sale prevails.
4. Elamus Spa is entitled to amend and supplement these Terms and the price list as the online shop develops and in the interests of its better and safer use. Amendments and additions to the Terms and to the price list are announced via the website www.elamusspa.ee.

1. The prices of all services sold in the online shop (hereinafter the Goods) are in euros and include the value added tax in force in the Republic of Estonia at the moment the sale is made, as well as any other taxes imposed by the state or by the local authority.
2. The price and the availability of a service may change on an ongoing basis and without prior notice. If the Buyer placed the order before the price of the service changed, the price in force at the moment of the order applies.
3. The Seller is entitled to withdraw from a contract of sale concluded through the online shop without penalty and to leave the booked service unprovided if the service cannot be provided temporarily or permanently, or if the price or the properties of the service were displayed incorrectly in the online shop due to a system error.
4. If the Seller is unable to fulfil the order, the Buyer is contacted and the amount paid is refunded in the event that the Buyer has already prepaid for the service.

1. To purchase a service selected in the online shop, the Buyer must first add the desired service to the virtual shopping cart (hereinafter the Cart) by clicking the add button on the service’s product information page, either one at a time or in a larger quantity. If the Buyer wishes to purchase further services within the same transaction, this must be repeated for every service desired.
2. Product images are illustrative.
3. To continue placing the order, contact details must be entered, because the electronic proof of purchase of the service is sent by e-mail on the basis of that information.
4. The contract of sale is deemed concluded (entry into force of the Contract) once the amount payable according to the order confirmation has been paid through the Maksekeskus payment interface.

1. By bank link — in the online shop the service can be paid for through the bank links of the following banks: Swedbank, SEB, Coop, LHV and Luminor.
2. Mustamäe Spa OÜ is the controller of personal data and forwards the personal data necessary for carrying out payments to the authorised processor Maksekeskus AS.

1. After receiving the information on the entry into force of the Contract, the Seller undertakes to ensure that the services set out in the transaction are provided on the date, at the times, in the volume and in the rooms chosen by the Buyer as stated in the transaction.
2. The Seller undertakes to allow the time, the volume and the room of the service chosen and paid for by the Buyer to be changed, where a vacancy allows it.
3. When placing the order, the Buyer must check that the contact details provided are correct, in order to avoid delays and misunderstandings in delivering the service information and the electronic confirmation.
4. Our courier partner is FS Logistics OÜ. We deliver across Estonia, prices from 5.95 + VAT. Delivery method: courier. Delivery time: varies, from 4 h.

1. A Buyer who is a private individual has the right to withdraw from the contract of sale within 14 calendar days of the service. Consumption of the service is evidenced by the Buyer’s visit to the Seller’s premises. To withdraw from the contract of sale, the Buyer must submit to the Seller, within that period and in a form that can be reproduced in writing, a withdrawal application stating whether they wish to receive the price of the service back from the Seller or to exchange the purchased service for another service offered by the Seller. To exercise the right of withdrawal, the Buyer may use the model withdrawal application provided under the 14-day right of withdrawal in the Terms. The Buyer is deemed to have fulfilled the obligation to return the item in time if the item that was the object of the contract has been sent back within 14 days of the day the withdrawal application was made.
2. A Buyer who is a private individual has no right to withdraw from the contract of sale under clause 6.2 of the Terms where the Goods that are the object of the contract of sale are:
3. a service produced taking account of the Buyer’s personal needs;

1. Right to submit complaints
2. The Seller is liable for the non-conformity of the service with the terms of the contract and for defects that appear while the service is being consumed. When the service is provided to the Buyer, it is presumed that the service was provided in accordance with the requirements. Rebutting that presumption is the Buyer’s obligation. Where a complaint is submitted, the costs related to replacing the service, in particular the cost of work and materials, are always borne by the Seller (Law of Obligations Act § 222 (4)).
3. If a defect appears in the service, please stop consuming the service immediately.
4. Where a service is defective, the Buyer has the right to submit a complaint to the Seller. The complaint must be submitted without delay, but no later than within two months of discovering the defect. If the service does not conform to the requirements or if defects appear, please send a complaint to the e-mail address , stating the Buyer’s name, contact telephone number, order number and a precise description of the non-conformity or defect. In order for complaints to be resolved, the Buyer must retain the purchase documents (invoice, contract, etc.) that prove the purchase of the Goods. Without a document proving the sale, the Seller may leave the problem unresolved.
5. All complaints are reviewed and the Buyer is contacted at the first opportunity, but no later than within 15 days of receiving the complaint.
6. The Seller is not liable for defects in the service that have arisen through use or consumption of the service that does not correspond to its purpose.
7. The Buyer has the right to demand that the Seller reduce the purchase price, or to terminate the contract and demand the money for the service back, if the Seller is unable to improve or replace the quality of the service; if improving or replacing the quality of the service fails; or if the Seller has not remedied the defect in the service within a reasonable time and the Buyer has thereby been caused unjustified inconvenience.
8. Where the service does not conform to the terms of the contract, the Buyer may rely on the legal remedies provided by law, including demanding performance of the contract, reducing the price, claiming compensation for damage and terminating the contract.
9. If the contract is terminated, what was received under the contract is returned to the Buyer within 14 days of the decision being taken.
10. The Seller’s liability for non-conformity of the service
11. The Seller is not liable for defects in the service that have arisen through use, maintenance or damage of the service that does not correspond to its purpose.
12. In addition to the rights arising from the sales guarantee, the Buyer also has other rights arising from law. Where the service does not conform to the terms of the contract, the Buyer may rely on the legal remedies provided by law, including demanding performance of the contract, reducing the price, claiming compensation for damage and terminating the contract.
13. If the contract is terminated, what was received under the contract is returned to the Buyer within 14 days of the decision being taken.

1. The Seller has the right to amend the Terms unilaterally and without prior notice, in part or in full. Amendments enter into force upon their publication on the website www.elamusspa.ee. If the Buyer placed an order before the amendments to the Terms entered into force, the Terms in force at the moment the Buyer placed the order apply to the legal relationship between the Buyer and the Seller, unless the law or the Terms provide otherwise.
2. The parties to the Terms are liable to each other for damage caused by a breach of the Terms in the cases and to the extent provided by the legislation in force in the Republic of Estonia. The Seller is not liable for damage caused to the Buyer or for the service not being used where the damage or the non-use is caused by a circumstance that the Seller could not influence and whose occurrence the Seller did not and could not foresee (force majeure).
3. Where the Buyer has complaints regarding the Seller’s online shop, they have the right to send them by e-mail to or to call +372 650 2000.
4. If the Seller has refused to resolve the Buyer’s complaint, or if the Buyer does not agree with the solution offered by the Seller and finds that their rights have been infringed or their interests harmed, the Buyer may submit a complaint to the consumer disputes committee through the Consumer Protection Board, through the web environment http://ec.europa.eu/odr, or to a court. The rules of procedure can be examined there. The Buyer may submit the complaint themselves or through a representative. The details of the consumer disputes committee are given on the website of the Consumer Protection Board. The consumer disputes committee is competent to resolve disputes arising from the contract concluded between the Buyer and the Seller. To resolve problems arising in the member states of the European Union, contact the European Consumer Centre. In the event of recourse to the courts, the Buyer and the Seller have agreed on the court of the Seller’s location as the agreed jurisdiction.

1. By entering data in the online shop and by giving the corresponding confirmation, the Buyer grants the right to collect and process the Buyer’s personal data (name, contact telephone number, e-mail address) and to forward personal data to the logistics partner for delivering the e-mail. Personal data is forwarded only to the extent necessary to fulfil the services ordered.
2. The Elamus Spa online shop has the right to use the Buyer’s e-mail address to send advertising and other information to the Buyer.
3. The Buyer has the right at any time to prohibit the collection and use of their personal data, except where this is necessary to collect a claim arising from the contract or to deliver the goods.
4. Electronic personal data is used for direct mail only if the Buyer has given separate consent for it on the website.
5. Encrypted data communication with banks when paying for purchases ensures the security of the Buyer’s personal bank credentials, and the Seller has no access to them either.

The controller of personal data of www.elamusspa.ee is Mustamäe Spa OÜ, registry code 14490634, address Akadeemia tee 30, Tallinn 12613, Estonia, tel +372 650 2000 and e-mail . The controller has appointed a data protection officer whose contact details are: tel +372 650 2000 and e-mail . Mustamäe Spa OÜ forwards the personal data necessary for carrying out payments to the authorised processor Maksekeskus AS.

name, telephone number and e-mail address, bank account;
the e-mail address for delivering the electronic confirmation;
the cost of goods and services and data related to payments (purchase history);
customer support data.

• Personal data is used to manage customer orders and to deliver the goods. Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of the goods and services purchased and to analyse customer preferences. The bank account number is used to refund payments to the customer. Personal data such as e-mail, telephone number and customer name is processed in order to resolve questions related to the provision of goods and services (customer support). The IP address or other network identifiers of the online shop user are processed in order to provide the online shop as an information society service and to compile web usage statistics.

• Personal data is processed for the purpose of performing the contract concluded with the customer. Personal data is processed in order to fulfil a legal obligation (for example accounting and the resolution of consumer disputes).

• customer support, for managing purchases and purchase history and for resolving customer problems;
• accounting;
• information technology service providers, for ensuring the functionality of the online shop or data hosting;
• the provision of person-based services, where this is indispensable for providing the service.

• Personal data is kept on servers located in the territory of a member state of the European Union or of a country that has acceded to the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission, and to companies in the USA that have joined the Privacy Shield framework. Access to personal data is held by the employees of the online shop, who may examine personal data in order to resolve technical questions related to the use of the online shop and to provide customer support. The online shop applies appropriate physical, organisational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access and disclosure. Personal data is forwarded to the authorised processors of the online shop on the basis of contracts concluded with them. Authorised processors are required to ensure appropriate safeguards when processing personal data.

• Personal data can be examined and corrected in the online shop’s user profile. If the purchase was made without a user account, personal data can be examined through customer support.

• Where personal data is processed on the basis of the customer’s consent, the customer has the right to withdraw that consent by notifying customer support by e-mail.

• When the online shop’s customer account is closed, personal data is deleted, except where such data needs to be retained for accounting purposes or for resolving consumer disputes. If the purchase in the online shop was made without a customer account, the purchase history is retained for three years. In the case of disputes relating to payments and consumer disputes, personal data is retained until the claim is satisfied or the limitation period expires.
• Personal data necessary for accounting is retained for seven years.

• To have personal data deleted, contact customer support by e-mail. A request for deletion is answered no later than within one month, and the period for deleting the data is specified.

• A request for the transfer of personal data submitted by e-mail is answered no later than within one month. Customer support verifies identity and informs the customer of the personal data that is subject to transfer.

• The e-mail address and telephone number are used to send direct marketing messages if the customer has given the corresponding consent. If the customer does not wish to receive direct marketing messages, they should select the corresponding link in the footer of the e-mail and give notice of this. Where personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and the further processing of their personal data, including to profiling related to direct marketing, by notifying customer support by e-mail (that information must be presented clearly and separately from any other information).

Disputes relating to the processing of personal data are resolved through customer support, tel +372 650 2000 and e-mail . The supervisory authority is the Estonian Data Protection Inspectorate ().